{"id":4816,"date":"2022-06-28T12:48:25","date_gmt":"2022-06-28T10:48:25","guid":{"rendered":"https:\/\/santadorotea.es\/proyectovn\/faq\/"},"modified":"2023-04-24T23:49:35","modified_gmt":"2023-04-24T21:49:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/verdnatura.es\/ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:6%;--awb-padding-bottom:4%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h2><strong><span style=\"color: #1a1a1a;\">Preguntes freq\u00fcents<\/span><\/strong><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Tractem de respondre i aclarir qualsevol dels teus dubtes<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:7%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PRODUCTE<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4785 producte \"><span class=\"entry-title rich-snippet-hidden\">Quins productes puc trobar a Verdnatura?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T18:49:59+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4785\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4785\" href=\"#collapse-1-4785\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quins productes puc trobar a Verdnatura?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4785\" aria-labelledby=\"faq_1-4785\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>La nostra gama de productes \u00e9s molt \u00e0mplia i es divideix en 8 grans fam\u00edlies de productes: Flor tallada (natural, seca i preservada), Verds naturals (secs i preservats), Plantes, Producte Artificial, Complements. A m\u00e9s, disposem d\u2019un servei de confecci\u00f3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4787 producte \"><span class=\"entry-title rich-snippet-hidden\">Com s\u2019aplica l\u2019IVA?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-22T16:44:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4787\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4787\" href=\"#collapse-1-4787\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Com s\u2019aplica l\u2019IVA?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4787\" aria-labelledby=\"faq_1-4787\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cada producte t\u00e9 un IVA diferent segons estipula el Ministeri d\u2019Hisenda. Per exemple: la flor tallada tributa amb IVA redu\u00eft (10%) i els complements tributen al IVA general (21%).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4788 producte \"><span class=\"entry-title rich-snippet-hidden\">Com es revisa el g\u00e8nere?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:08:42+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4788\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4788\" href=\"#collapse-1-4788\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Com es revisa el g\u00e8nere?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4788\" aria-labelledby=\"faq_1-4788\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Tot el g\u00e8nere que venem passa per tres nivells de control: a l\u2019origen (productor), a la recepci\u00f3 del g\u00e8nere en les nostres instal\u00b7lacions i abans de ser encaixat.<\/p>\n<p>Una vegada el g\u00e8nere es enviat dependr\u00e0 de les condicions de l\u2019ag\u00e8ncia amb la qual s\u2019envia i de l\u2019\u00e8poca de l\u2019any, el que pateixi m\u00e9s o menys durant el trajecte. Per aquesta ra\u00f3 sempre recomanem, en la mesura que sigui possible, utilitzar el nostre propi servei de repartiment especialitzat i en fred. <a href=\"https:\/\/santadorotea.es\/proyectovn\/about\/\"><span style=\"color: #000000;\"><strong>M\u00e9s informaci\u00f3<\/strong><\/span><\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4789 producte \"><span class=\"entry-title rich-snippet-hidden\">Quan reposem el g\u00e8nere?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:09:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4789\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4789\" href=\"#collapse-1-4789\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quan reposem el g\u00e8nere?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4789\" aria-labelledby=\"faq_1-4789\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Rebem g\u00e8nere di\u00e0riament procedent de diferents parts del m\u00f3n i per diferents mitjans: subhasta holandesa, directe de productor, etc.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PROC\u00c9S DE COMPRA<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4796 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">\u00c9s necessari fer una comanda m\u00ednima?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:21:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4796\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4796\" href=\"#collapse-2-4796\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00c9s necessari fer una comanda m\u00ednima?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4796\" aria-labelledby=\"faq_2-4796\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, per\u00f2 aconsellem fer una comanda major de 50\u20ac per no inc\u00f3rrer en despeses extra de preparaci\u00f3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4797 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Per qu\u00e8 de vegades no arriba el g\u00e8nere que he encomanat o reservat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:21:58+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4797\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4797\" href=\"#collapse-2-4797\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Per qu\u00e8 de vegades no arriba el g\u00e8nere que he encomanat o reservat?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4797\" aria-labelledby=\"faq_2-4797\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Treballem amb un g\u00e8nere molt delicat que pot sofrir per molts motius en el proc\u00e9s de transport, emmagatzematge\u2026<\/p>\n<p>Afortunadament, disposem d\u2019un equip molt professional que est\u00e0 \u00edntegrament dedicat a donar el millor servei i minimitzar els problemes que puguin sorgir durant el proc\u00e9s.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4798 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Amb quina antelaci\u00f3 he de fer les comandes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:22:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4798\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4798\" href=\"#collapse-2-4798\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Amb quina antelaci\u00f3 he de fer les comandes?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4798\" aria-labelledby=\"faq_2-4798\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Generalment, fins al dia d\u2019abans de rebre la comanda. Aix\u00ed i tot, sempre recomanem no apurar el temps per tal d\u2019evitar incid\u00e8ncies en la disponibilitat i preparaci\u00f3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4799 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Quins s\u00f3n els m\u00e8todes de pagament?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:23:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4799\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4799\" href=\"#collapse-2-4799\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quins s\u00f3n els m\u00e8todes de pagament?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4799\" aria-labelledby=\"faq_2-4799\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Les comandes es poden pagar mitjan\u00e7ant targeta a la web o gestionant un gir bancari mensual.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4800 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Puc realitzar les meves comandes per tel\u00e8fon?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:25:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4800\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4800\" href=\"#collapse-2-4800\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puc realitzar les meves comandes per tel\u00e8fon?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4800\" aria-labelledby=\"faq_2-4800\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00c9s recomanable, per tal d\u2019agilitzar el proc\u00e9s, que les comandes es fagin a trav\u00e9s de la web o de l\u2019app. En cas de tenir dubtes pots contactar amb el nostre departament comercial.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4802 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Puc modificar la meva compra un cop confirmada?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:26:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4802\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4802\" href=\"#collapse-2-4802\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puc modificar la meva compra un cop confirmada?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4802\" aria-labelledby=\"faq_2-4802\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>S\u00ed, pots fer-ho a trav\u00e9s del teu comercial fins que la comanda entre en proc\u00e9s de preparaci\u00f3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4803 proces-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Puc realitzar la comanda avui i escollir el dia d\u2019entrega?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:27:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4803\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4803\" href=\"#collapse-2-4803\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puc realitzar la comanda avui i escollir el dia d\u2019entrega?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4803\" aria-labelledby=\"faq_2-4803\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>S\u00ed, pots escollir quin dia vols rebre-ho o recollir-ho en configurar la comanda.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">ENVIAMENTS<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4790 enviaments \"><span class=\"entry-title rich-snippet-hidden\">A quines zones hi ha repartiment? Quins dies?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4790\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4790\" href=\"#collapse-3-4790\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">A quines zones hi ha repartiment? Quins dies?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4790\" aria-labelledby=\"faq_3-4790\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Repartim de dilluns a dissabte en la pr\u00e0ctica totalitat del territori nacional, Fran\u00e7a i Portugal. Mitjan\u00e7ant el nostre propi servei de repartiment especialitzat o a trav\u00e9s d\u2019ag\u00e8ncies de missatgeria.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4791 enviaments \"><span class=\"entry-title rich-snippet-hidden\">Els ports s\u00f3n addicionals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4791\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4791\" href=\"#collapse-3-4791\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Els ports s\u00f3n addicionals?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4791\" aria-labelledby=\"faq_3-4791\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Els ports van inclosos al preu. Aquests varien segons la zona de repartiment, el magatzem de sortida de la mercaderia, el m\u00e8tode d\u2019enviament i el volum de la comanda.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4792 enviaments \"><span class=\"entry-title rich-snippet-hidden\">Puc realitzar la meva comanda per tal que arribi a una hora concreta?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:16:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4792\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4792\" href=\"#collapse-3-4792\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puc realitzar la meva comanda per tal que arribi a una hora concreta?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4792\" aria-labelledby=\"faq_3-4792\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No. Per\u00f2 sempre farem el possible per ajustar-nos a les necessitats concretes de cada client. Si tens algun dubte sobre aquest tema, pots consultar-nos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4793 enviaments \"><span class=\"entry-title rich-snippet-hidden\">Fins quina hora puc encomanar per tal que arribi l\u2019endem\u00e0?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:17:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4793\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4793\" href=\"#collapse-3-4793\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Fins quina hora puc encomanar per tal que arribi l\u2019endem\u00e0?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4793\" aria-labelledby=\"faq_3-4793\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dep\u00e8n del dia de la setmana i de la zona on s\u2019entregui la comanda. No obstant, recomanem que planifiquis les teves compres de manera que no hagis d\u2019ajustar-te a l\u2019\u00faltim moment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4794 enviaments \"><span class=\"entry-title rich-snippet-hidden\">El repartidor ha vingut, per\u00f2 jo no estava. Qu\u00e8 passa amb la comanda?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-20T06:36:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4794\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4794\" href=\"#collapse-3-4794\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">El repartidor ha vingut, per\u00f2 jo no estava. Qu\u00e8 passa amb la comanda?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4794\" aria-labelledby=\"faq_3-4794\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En cas d\u2019estar absent al moment d\u2019entrega de la comanda, s\u2019intentar\u00e0 localitzar-te per tel\u00e8fon. En el cas de no poder localitzar-te, contacta amb el teu comercial per tal que t\u2019ofereixi un punt de recollida alternatiu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">POSTVENDA<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4809 postvenda \"><span class=\"entry-title rich-snippet-hidden\">Quin \u00e9s el procediment a seguir si no m\u2019arriba el g\u00e8nere en bon estat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:14:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4809\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4809\" href=\"#collapse-4-4809\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quin \u00e9s el procediment a seguir si no m\u2019arriba el g\u00e8nere en bon estat?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4809\" aria-labelledby=\"faq_4-4809\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En el cas de que el g\u00e8nere no es rebi en bones condicions, \u00e9s necessari contactar amb el teu comercial amb la major brevetat possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4808 postvenda \"><span class=\"entry-title rich-snippet-hidden\">He rebut la meva comanda, per\u00f2 falta un article o he rebut un altre que no havia encomanat. Qu\u00e8 puc fer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:13:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4808\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4808\" href=\"#collapse-4-4808\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">He rebut la meva comanda, per\u00f2 falta un article o he rebut un altre que no havia encomanat. Qu\u00e8 puc fer?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4808\" aria-labelledby=\"faq_4-4808\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En el cas de que et falti algun article o hagis rebut un altre per equivocaci\u00f3, \u00e9s necessari contactar amb el teu comercial amb la major brevetat possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4807 postvenda \"><span class=\"entry-title rich-snippet-hidden\">Quants dies tinc per reclamar el producte que arriba malament des del dia que el rebo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:05:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4807\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4807\" href=\"#collapse-4-4807\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quants dies tinc per reclamar el producte que arriba malament des del dia que el rebo?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4807\" aria-labelledby=\"faq_4-4807\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El pla\u00e7 per cursar una reclamaci\u00f3 \u00e9s de 24 h despr\u00e9s d\u2019haver rebut la comanda.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">ALTRES PREGUNTES<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4806 altres-preguntes \"><span class=\"entry-title rich-snippet-hidden\">Com puc donar-me d\u2019alta com a client?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-10T07:38:09+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4806\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4806\" href=\"#collapse-5-4806\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Com puc donar-me d\u2019alta com a client?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4806\" aria-labelledby=\"faq_5-4806\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si ets professional, aut\u00f2nom o est\u00e0s donat d\u2019alta com a empresa i et dediques al sector de la flor o de la decoraci\u00f3, pots donar-te d\u2019alta com a client. T\u2019expliquem c\u00f3mo fer-ho <span style=\"color: #333333;\"><strong><a style=\"color: #333333;\" href=\"\/services\"><i>aqu\u00ed<\/i><\/a><\/strong><\/span>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4805 altres-preguntes \"><span class=\"entry-title rich-snippet-hidden\">Teniu preus especials per majoristes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:41:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4805\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4805\" href=\"#collapse-5-4805\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Teniu preus especials per majoristes?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4805\" aria-labelledby=\"faq_5-4805\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>La nostra web sempre mostra tres preus: preu per paquet, preu per caixa\/cub i preu de tot l\u2019stock restant. En funci\u00f3 del volum de compra, el preu es redueix.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4804 altres-preguntes \"><span class=\"entry-title rich-snippet-hidden\">Puc realitzar alguna compra puntual sent aut\u00f2nom siguent aut\u00f2nom encara que no em dediqui al sector de la flor?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/ca\/author\/juliapf\/\" title=\"Entrades de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-20T06:41:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4804\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4804\" href=\"#collapse-5-4804\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puc realitzar alguna compra puntual sent aut\u00f2nom siguent aut\u00f2nom encara que no em dediqui al sector de la flor?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4804\" aria-labelledby=\"faq_5-4804\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Encara que venem a professionals (aut\u00f2noms o empreses), busquem una relaci\u00f3 comercial de regularitat amb els nostres clients.<\/p>\n<p>Per tant, si es tracta d\u2019una compra puntual per alguna cosa concreta, recomanem que tractis amb un florista o empresa de decoraci\u00f3 que, a m\u00e9s de tenir acc\u00e9s als nostres productes, et podran porporcionar un assesorament personalitzat.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4816","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Verdnatura<\/title>\n<meta name=\"description\" content=\"FAQ Com puc donar-me d\u2019alta com a client? 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