{"id":4813,"date":"2022-06-28T12:48:25","date_gmt":"2022-06-28T10:48:25","guid":{"rendered":"https:\/\/santadorotea.es\/proyectovn\/faq\/"},"modified":"2023-04-24T23:49:49","modified_gmt":"2023-04-24T21:49:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/verdnatura.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:6%;--awb-padding-bottom:4%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h2><strong><span style=\"color: #1a1a1a;\">Frequently asked questions<\/span><\/strong><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>We try to answer and clarify any of your questions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:7%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PRODUCT<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4737 product \"><span class=\"entry-title rich-snippet-hidden\">What products can I find in Verdnatura?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-28T09:57:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4737\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4737\" href=\"#collapse-1-4737\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What products can I find in Verdnatura?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4737\" aria-labelledby=\"faq_1-4737\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our range of products is very wide and is divided into 8 large product families: natural, dried and preserved cut Flowers, natural, dried and preserved Greens, Plants, artificial Products, Accessories. We also offer a manufacture service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4739 product \"><span class=\"entry-title rich-snippet-hidden\">How is VAT applied?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-22T16:43:49+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4739\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4739\" href=\"#collapse-1-4739\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is VAT applied?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4739\" aria-labelledby=\"faq_1-4739\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Each product has a different VAT rate as stipulated by the Ministry of Finance. For example: cut flowers pay reduced VAT (10%) and accessories pay general VAT (21%).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4741 product \"><span class=\"entry-title rich-snippet-hidden\">How is the merchandise checked?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:08:42+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4741\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4741\" href=\"#collapse-1-4741\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is the merchandise checked?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4741\" aria-labelledby=\"faq_1-4741\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All the stock we sell goes through three levels of control: at the source (producer), on receipt of the goods at our facilities and before they are packed.<\/p>\n<p>Once the goods are shipped, it will depend on the conditions of the agency with which they are sent and the time of year, which suffers more or less during the journey. That is why we always recommend, as far as possible, to use our own specialised cold delivery service. <a href=\"https:\/\/santadorotea.es\/proyectovn\/about\/\"><span style=\"color: #000000;\"><strong>More information<\/strong><\/span><\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4744 product \"><span class=\"entry-title rich-snippet-hidden\">When do we restock?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:09:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4744\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4744\" href=\"#collapse-1-4744\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When do we restock?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4744\" aria-labelledby=\"faq_1-4744\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We receive stock daily from different parts of the world and by different means: Dutch auctions, direct from the producer, etc.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PURCHASING PROCESS<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4755 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Do I need to place a minimum order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:21:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4755\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4755\" href=\"#collapse-2-4755\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need to place a minimum order?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4755\" aria-labelledby=\"faq_2-4755\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, but we advise you to order more than 50 \u20ac to avoid incurring extra preparation costs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4757 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Why sometimes the products I have ordered or reserved do not arrive?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T18:18:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4757\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4757\" href=\"#collapse-2-4757\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why sometimes the products I have ordered or reserved do not arrive?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4757\" aria-labelledby=\"faq_2-4757\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We work with a very fragile product that can suffer for many reasons in the process of transport, storage, &#8230;<\/p>\n<p>Fortunately, we have a very professional team that is fully dedicated to providing the best service and minimising any problems that may arise during the process.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4760 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">How far in advance do I have to place my orders?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:22:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4760\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4760\" href=\"#collapse-2-4760\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How far in advance do I have to place my orders?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4760\" aria-labelledby=\"faq_2-4760\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Usually, up to the day before you receive your order. However, we always recommend that you do not rush your order in order to avoid problems with availability and preparation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4762 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Which are the payment methods?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:23:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4762\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4762\" href=\"#collapse-2-4762\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which are the payment methods?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4762\" aria-labelledby=\"faq_2-4762\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Orders can be paid by credit card on the website or by arranging a monthly bank transfer.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4764 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Can I place my orders by phone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:25:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4764\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4764\" href=\"#collapse-2-4764\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I place my orders by phone?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4764\" aria-labelledby=\"faq_2-4764\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In order to speed up the process, it is recommended that orders are placed via the web or the app. If you have any doubts, you can contact our sales department.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4766 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Can I modify my purchase once it has been confirmed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:26:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4766\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4766\" href=\"#collapse-2-4766\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify my purchase once it has been confirmed?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4766\" aria-labelledby=\"faq_2-4766\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can do this through your sales representative until the order is being prepared.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4768 purchasing-process \"><span class=\"entry-title rich-snippet-hidden\">Can I place the order today and choose the day of delivery?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:27:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4768\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4768\" href=\"#collapse-2-4768\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I place the order today and choose the day of delivery?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4768\" aria-labelledby=\"faq_2-4768\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can choose the day you want to receive it or pick it up when you configure the order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">SHIPPING<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4745 shipping \"><span class=\"entry-title rich-snippet-hidden\">In which areas do you deliver? On which days?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4745\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4745\" href=\"#collapse-3-4745\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In which areas do you deliver? On which days?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4745\" aria-labelledby=\"faq_3-4745\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We deliver from Monday to Saturday in almost all of Spain, France and Portugal. Using our own specialized delivery service or through courier agencies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4747 shipping \"><span class=\"entry-title rich-snippet-hidden\">Are the shipping costs additional?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4747\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4747\" href=\"#collapse-3-4747\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the shipping costs additional?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4747\" aria-labelledby=\"faq_3-4747\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shipping costs are included in the price. They vary according to the delivery zone, the warehouse where the goods are shipped, the method of shipment and the volume of the order.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4750 shipping \"><span class=\"entry-title rich-snippet-hidden\">Can I place my order so that it arrives at a specific time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:16:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4750\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4750\" href=\"#collapse-3-4750\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I place my order so that it arrives at a specific time?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4750\" aria-labelledby=\"faq_3-4750\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No. But we will always do our best to adjust to the specific needs of each customer. If you have any questions, please do not hesitate to contact us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4751 shipping \"><span class=\"entry-title rich-snippet-hidden\">Up to what time can I order for next day delivery?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:17:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4751\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4751\" href=\"#collapse-3-4751\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Up to what time can I order for next day delivery?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4751\" aria-labelledby=\"faq_3-4751\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It depends on the day of the week and the area where the order is to be delivered. Although we recommend that you plan your shopping so that you don&#8217;t have to adjust at the last minute.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4754 shipping \"><span class=\"entry-title rich-snippet-hidden\">The delivery person came, but I was not there. What happens to the order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:18:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4754\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4754\" href=\"#collapse-3-4754\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The delivery person came, but I was not there. What happens to the order?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4754\" aria-labelledby=\"faq_3-4754\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In case you are absent when the order is to be delivered, an attempt will be made to reach you by telephone. If you cannot be reached, contact your sales representative so that they can offer you an alternative collection point.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">POST SALES<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4779 postsales \"><span class=\"entry-title rich-snippet-hidden\">How do I have to proceed if the goods do not arrive in good condition?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:14:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4779\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4779\" href=\"#collapse-4-4779\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I have to proceed if the goods do not arrive in good condition?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4779\" aria-labelledby=\"faq_4-4779\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In case the products are not received in good condition, it is necessary to contact your sales representative as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4781 postsales \"><span class=\"entry-title rich-snippet-hidden\">I have received my order, but an article is missing or I have received another article that I had not ordered. What can I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:13:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4781\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4781\" href=\"#collapse-4-4781\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have received my order, but an article is missing or I have received another article that I had not ordered. What can I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4781\" aria-labelledby=\"faq_4-4781\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the event that you are missing an item or have received another item by mistake, you should contact your sales representative as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4783 postsales \"><span class=\"entry-title rich-snippet-hidden\">How many days do I have to complain about what I have received wrongly from the day I receive it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:05:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4783\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4783\" href=\"#collapse-4-4783\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many days do I have to complain about what I have received wrongly from the day I receive it?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4783\" aria-labelledby=\"faq_4-4783\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The deadline to file a complaint is 24 hours after receiving the order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">OTHER QUESTIONS<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4775 other-questions \"><span class=\"entry-title rich-snippet-hidden\">How can I register as a customer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-10T07:38:21+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4775\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4775\" href=\"#collapse-5-4775\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I register as a customer?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4775\" aria-labelledby=\"faq_5-4775\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you are a professional, self-employed or registered as a company and you work in the flower or decoration sector, you can register as a customer. We explain you how to do it <span style=\"color: #333333;\"><strong><a style=\"color: #333333;\" href=\"\/services\"><i>here<\/i><\/a><\/strong><\/span>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4773 other-questions \"><span class=\"entry-title rich-snippet-hidden\">Do you have special prices for wholesalers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:41:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4773\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4773\" href=\"#collapse-5-4773\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have special prices for wholesalers?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4773\" aria-labelledby=\"faq_5-4773\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our website always shows three prices: price per package, price per box\/bucket and price of all remaining stock. Depending on the volume of purchase, the price is reduced.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4770 other-questions \"><span class=\"entry-title rich-snippet-hidden\">Can I make a one-off purchase as a freelancer even if I do not work in the flower sector?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/en\/author\/juliapf\/\" title=\"Posts by Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-20T06:39:56+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4770\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4770\" href=\"#collapse-5-4770\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I make a one-off purchase as a freelancer even if I do not work in the flower sector?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4770\" aria-labelledby=\"faq_5-4770\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Although we sell to professionals (freelancers or companies), we seek a regular business relationship with our customer.<\/p>\n<p>Therefore, if it is a one-off purchase for something specific, we recommend that you deal with a florist or decoration company who, in addition to having access to our products, will be able to provide you with personalised advice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4813","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Verdnatura<\/title>\n<meta name=\"description\" content=\"FAQ How can I register as a customer? 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