{"id":5799,"date":"2022-06-28T12:48:25","date_gmt":"2022-06-28T10:48:25","guid":{"rendered":"https:\/\/santadorotea.es\/proyectovn\/faq\/"},"modified":"2024-05-15T12:55:51","modified_gmt":"2024-05-15T10:55:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/verdnatura.es\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:6%;--awb-padding-bottom:4%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h2><strong><span style=\"color: #1a1a1a;\">Questions fr\u00e9quentes<\/span><\/strong><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Nous essayons de r\u00e9pondre et de clarifier tous vos doutes<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:5%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PRODUIT<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5652 produit \"><span class=\"entry-title rich-snippet-hidden\">Quels produits puis-je trouver dans la boutique en ligne ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:30:26+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5652\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5652\" href=\"#collapse-1-5652\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quels produits puis-je trouver dans la boutique en ligne ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5652\" aria-labelledby=\"faq_1-5652\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Notre gamme de produits est tr\u00e8s large et se divise en 8 grandes familles de produits. Les fleurs coup\u00e9es: naturelles, s\u00e9ch\u00e9es et stabilis\u00e9es. Les feuillages: naturels, s\u00e9ch\u00e9s et stabilis\u00e9s. Les Plantes, les Produits Artificiels, les Accessoires. Nos \u00e9quipes r\u00e9alisent \u00e9galement des compositions (de fleurs naturelles, s\u00e9ch\u00e9es et\/ou stabilis\u00e9es ainsi que de fleurs artificielles, et cr\u00e9ent de splendides arbres stabilis\u00e9s).<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5654 produit \"><span class=\"entry-title rich-snippet-hidden\">Comment les articles que vous recevez sont-ils contr\u00f4l\u00e9s ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:32:17+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5654\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5654\" href=\"#collapse-1-5654\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment les articles que vous recevez sont-ils contr\u00f4l\u00e9s ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5654\" aria-labelledby=\"faq_1-5654\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Toutes les marchandises que nous vendons passent par <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">minimum<\/span><\/span> <span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">trois niveaux de contr\u00f4le : \u00e0 l\u2019origine (le producteur), lors de la r\u00e9ception du produit dans nos installations et avant <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">sa<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> mise en carton.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5655 produit \"><span class=\"entry-title rich-snippet-hidden\">Quand reconstituez vous les stocks ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:33:05+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5655\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5655\" href=\"#collapse-1-5655\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quand reconstituez vous les stocks ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5655\" aria-labelledby=\"faq_1-5655\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Chaque jour, nous recevons des marchandises d<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">e diverses parties<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> du monde <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">et ce, par diff\u00e9rents moyens : ventes aux ench\u00e8res n\u00e9erlandaises, directement du producteur, <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">ou encore de notre propre production.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PROCESSUS D&rsquo;ACHAT<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5786 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Y a-t-il un minimum de commandes requises ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:35:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5786\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5786\" href=\"#collapse-2-5786\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Y a-t-il un minimum de commandes requises ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5786\" aria-labelledby=\"faq_2-5786\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Non, mais nous vous conseillons de passer une commande sup\u00e9rieure \u00e0 50\u20ac pour \u00e9viter des frais suppl\u00e9mentaires de pr\u00e9paration .<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5787 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Pourquoi parfois un genre que j&rsquo;ai command\u00e9 ou r\u00e9serv\u00e9 n&rsquo;arrive pas ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:36:37+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5787\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5787\" href=\"#collapse-2-5787\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Pourquoi parfois un genre que j&rsquo;ai command\u00e9 ou r\u00e9serv\u00e9 n&rsquo;arrive pas ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5787\" aria-labelledby=\"faq_2-5787\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Nous travaillons <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">avec des articles tr\u00e8s d\u00e9licats qui peuvent souffrir <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">pour de nombreuses raisons. <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">P<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">ar exemple <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">lors du transport <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">ou <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">du stockage, <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">etc.<\/span><\/span><\/p>\n<p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Heureusement, nous disposons d\u00b4\u00e9quipes tr\u00e8s professionnelles qui fournissent le meilleur service et minimisent les probl\u00e8mes pouvant survenir au cours du processus.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5788 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Combien de temps \u00e0 l\u2019avance dois-je m\u2019y prendre pour passer mes commandes ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:38:11+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5788\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5788\" href=\"#collapse-2-5788\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Combien de temps \u00e0 l\u2019avance dois-je m\u2019y prendre pour passer mes commandes ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5788\" aria-labelledby=\"faq_2-5788\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">campagne, vous avez jusqu\u2019\u00e0 la veille au matin de la r\u00e9ception de la commande. Bien que nous recommandions toujours de ne pas attendre le dernier moment pour \u00e9viter les incidents de disponibilit\u00e9 et de pr\u00e9paration.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5789 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Quels sont les diff\u00e9rents moyens de paiement ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:43:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5789\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5789\" href=\"#collapse-2-5789\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quels sont les diff\u00e9rents moyens de paiement ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5789\" aria-labelledby=\"faq_2-5789\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Les commandes peuvent \u00eatre r\u00e9gl\u00e9es par carte bancaire via notre site Web, par virement bancaire (joindre le justificatif de paiement) ou pr\u00e9l\u00e8vement automatique mensuel au 5 du mois suivant..<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5790 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Puis-je passer mes commandes par t\u00e9l\u00e9phone ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:34:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5790\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5790\" href=\"#collapse-2-5790\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je passer mes commandes par t\u00e9l\u00e9phone ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5790\" aria-labelledby=\"faq_2-5790\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Il est recommand\u00e9 de passer les commandes via le Web ou l\u2019application. <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">En cas de doute, vous pouvez contacter nos \u00e9quipes du <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">d\u00e9partement<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> commercial <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">qui vous aiderons <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">bien volontiers.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5791 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Puis-je modifier ma commande apr\u00e8s qu&rsquo;elle ait \u00e9t\u00e9 valid\u00e9e ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:26:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5791\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5791\" href=\"#collapse-2-5791\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je modifier ma commande apr\u00e8s qu&rsquo;elle ait \u00e9t\u00e9 valid\u00e9e ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5791\" aria-labelledby=\"faq_2-5791\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui, vous pouvez le faire en contactant votre agent commercial avant que la commande n&rsquo;entre dans le processus de pr\u00e9paration.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5792 processus-dachat \"><span class=\"entry-title rich-snippet-hidden\">Puis-je commander aujourd&rsquo;hui et choisir le jour de livraison ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:39:26+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-5792\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-5792\" href=\"#collapse-2-5792\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je commander aujourd&rsquo;hui et choisir le jour de livraison ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-5792\" aria-labelledby=\"faq_2-5792\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Oui, vous pouvez choisir le jour de la livraison<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> qui correspondra \u00e0 votre zone.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">EXP\u00c9DITIONS<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5657 expedition \"><span class=\"entry-title rich-snippet-hidden\">Dans quelles zones y a-t-il  un service de livraison? Quels jours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:40:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-5657\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-5657\" href=\"#collapse-3-5657\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Dans quelles zones y a-t-il  un service de livraison? Quels jours?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-5657\" aria-labelledby=\"faq_3-5657\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Pour la France, nous livrons du mardi au vendredi via notre propre service de livraison sp\u00e9cialis\u00e9 Pour conna\u00eetre les zones et les jours exacts affect\u00e9s \u00e0 la livraison, nous vous conseillons de contacter nos \u00e9quipes commerciales.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5656 expedition \"><span class=\"entry-title rich-snippet-hidden\">Les frais de port sont-ils en sus ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:40:53+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-5656\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-5656\" href=\"#collapse-3-5656\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Les frais de port sont-ils en sus ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-5656\" aria-labelledby=\"faq_3-5656\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Les frais de port sont inclus dans le prix. Ceux-ci varient en fonction de la zone de livraison, de l\u2019entrep\u00f4t de sortie des marchandises, du mode d\u2019exp\u00e9dition et du volume de la commande.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5773 expedition \"><span class=\"entry-title rich-snippet-hidden\">Puis-je passer ma commande pour qu\u2019elle arrive \u00e0 une heure pr\u00e9cise ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:41:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-5773\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-5773\" href=\"#collapse-3-5773\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je passer ma commande pour qu\u2019elle arrive \u00e0 une heure pr\u00e9cise ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-5773\" aria-labelledby=\"faq_3-5773\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Non. Mais nous ferons toujours de notre mieux pour nous adapter aux besoins sp\u00e9cifiques de chaque client. Si vous avez des questions, n\u2019h\u00e9sitez pas \u00e0 nous contacter.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5782 expedition \"><span class=\"entry-title rich-snippet-hidden\">Jusqu&rsquo;\u00e0 quelle heure puis-je commander pour qu&rsquo;il arrive le lendemain ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-30T07:57:29+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-5782\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-5782\" href=\"#collapse-3-5782\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Jusqu&rsquo;\u00e0 quelle heure puis-je commander pour qu&rsquo;il arrive le lendemain ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-5782\" aria-labelledby=\"faq_3-5782\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cela d\u00e9pend du jour de la semaine et de la zone o\u00f9 la commande doit \u00eatre livr\u00e9e. Bien que nous vous recommandons de planifier vos achats de mani\u00e8re \u00e0 ne pas avoir \u00e0 vous ajuster au dernier moment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5785 expedition \"><span class=\"entry-title rich-snippet-hidden\">Le livreur est venu, mais je n\u2019\u00e9tais pas l\u00e0. Qu\u2019en est-il de la commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:42:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-5785\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-5785\" href=\"#collapse-3-5785\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Le livreur est venu, mais je n\u2019\u00e9tais pas l\u00e0. Qu\u2019en est-il de la commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-5785\" aria-labelledby=\"faq_3-5785\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Si vous \u00eates absent lors de la livraison de la commande, une tentative sera faite pour vous localiser par t\u00e9l\u00e9phone et vous proposer dans la mesure du possible une solution.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">APR\u00c8S-VENTE<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5793 apres-vente \"><span class=\"entry-title rich-snippet-hidden\">Comment proc\u00e9der lorsque la marchandise n&rsquo;arrive pas en bon \u00e9tat ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:43:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-5793\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-5793\" href=\"#collapse-4-5793\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment proc\u00e9der lorsque la marchandise n&rsquo;arrive pas en bon \u00e9tat ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-5793\" aria-labelledby=\"faq_4-5793\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Dans le cas o\u00f9 la marchandise ne serait pas re\u00e7ue en bon \u00e9tat, il est n\u00e9cessaire de contacter au plus vite <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">(dans les 24 heures depuis la r\u00e9ception)<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> votre agent commercial <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"><b>via whatsapp au num\u00e9ro suivant: 07 83 28 54 37 <\/b><\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"><b>et de respecter les indications regroup\u00e9es dans notre guide de r\u00e9clamations.<\/b><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5794 apres-vente \"><span class=\"entry-title rich-snippet-hidden\">J&rsquo;ai re\u00e7u ma commande, mais il manque un article ou j&rsquo;ai re\u00e7u un article que je n&rsquo;ai pas command\u00e9 Qu&rsquo;est-ce que je peux faire?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:44:13+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-5794\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-5794\" href=\"#collapse-4-5794\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J&rsquo;ai re\u00e7u ma commande, mais il manque un article ou j&rsquo;ai re\u00e7u un article que je n&rsquo;ai pas command\u00e9 Qu&rsquo;est-ce que je peux faire?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-5794\" aria-labelledby=\"faq_4-5794\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Dans le cas o\u00f9 il vous manquerait un article ou en auriez re\u00e7u un autre par erreur, il est n\u00e9cessaire de contacter au plus vite <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">(d<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">ans les 24 heures depuis la r\u00e9ception)<\/span><\/span> <span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">n<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">otre <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">\u00e9quipe<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> commercial<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">e<\/span><\/span> <span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"><b>via whatsapp au num\u00e9ro suivant: 0783285437.<\/b><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5795 apres-vente \"><span class=\"entry-title rich-snippet-hidden\">Combien de jours ai-je pour r\u00e9clamer ce qui est arriv\u00e9 en mauvais \u00e9tat \u00e0 partir du jour o\u00f9 je l\u2019ai re\u00e7u ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:44:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-5795\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-5795\" href=\"#collapse-4-5795\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Combien de jours ai-je pour r\u00e9clamer ce qui est arriv\u00e9 en mauvais \u00e9tat \u00e0 partir du jour o\u00f9 je l\u2019ai re\u00e7u ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-5795\" aria-labelledby=\"faq_4-5795\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Le d\u00e9lai pour d\u00e9poser une r\u00e9clamation est de 24h apr\u00e8s r\u00e9ception de la commande.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">AUTRES QUESTIONS<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8229 autres-questions \"><span class=\"entry-title rich-snippet-hidden\">Existe -t-il des boutiques physiques de Verdnatura ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T15:28:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-8229\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-8229\" href=\"#collapse-5-8229\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Existe -t-il des boutiques physiques de Verdnatura ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-8229\" aria-labelledby=\"faq_5-8229\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\">Non. Verdnatura vend uniquement aux professionnels du secteur. <\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5796 autres-questions \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je m&rsquo;inscrire en tant que nouveau client?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-11-10T07:39:01+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-5796\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-5796\" href=\"#collapse-5-5796\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je m&rsquo;inscrire en tant que nouveau client?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-5796\" aria-labelledby=\"faq_5-5796\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si vous \u00eates un professionnel, ind\u00e9pendant ou inscrit en tant que soci\u00e9t\u00e9 et que vous travaillez dans le secteur de la fleur ou de la d\u00e9coration, vous pouvez vous inscrire en tant que client. On vous explique comment faire <span style=\"color: #333333;\"><strong><a style=\"color: #333333;\" href=\"\/services\"><i>ici<\/i><\/a><\/strong><\/span>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5797 autres-questions \"><span class=\"entry-title rich-snippet-hidden\">Avez-vous des prix sp\u00e9ciaux pour les grossistes ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:45:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-5797\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-5797\" href=\"#collapse-5-5797\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Avez-vous des prix sp\u00e9ciaux pour les grossistes ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-5797\" aria-labelledby=\"faq_5-5797\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Notre site Web affiche toujours trois prix : prix par botte, prix par carton\/seau et prix de tout le stock disponible. Selon le volume d\u2019achat, le prix est r\u00e9duit.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5798 autres-questions \"><span class=\"entry-title rich-snippet-hidden\">Puis-je effectuer un achat ponctuel en tant qu&rsquo;ind\u00e9pendant m\u00eame si je ne travaille pas dans le secteur des fleurs ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/fr\/author\/juliapf\/\" title=\"Articles par Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-05-15T12:46:32+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-5798\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-5798\" href=\"#collapse-5-5798\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je effectuer un achat ponctuel en tant qu&rsquo;ind\u00e9pendant m\u00eame si je ne travaille pas dans le secteur des fleurs ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-5798\" aria-labelledby=\"faq_5-5798\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Bien que nous vendions \u00e0 des professionnels (ind\u00e9pendants ou soci\u00e9t\u00e9s), nous recherchons une relation commerciale r\u00e9guli\u00e8re avec nos clients fleuristes.<\/span><\/span><\/p>\n<p align=\"left\"><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">Par cons\u00e9quent, s\u2019il s\u2019agit d\u2019un achat ponctuel pour <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">r\u00e9pondre \u00e0 une demande<\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\"> sp\u00e9cifique, nous vous recommandons <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">de faire appel \u00e0 <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">un fleuriste ou <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">\u00e0 <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">une entreprise de d\u00e9coration qui, en plus d\u2019avoir acc\u00e8s \u00e0 nos produits, <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">pourra <\/span><\/span><span style=\"color: #3d3d3d;\"><span style=\"font-size: medium;\">vous apporter des conseils personnalis\u00e9s.<\/span><\/span><\/p>\n<p align=\"left\">\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:9%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><span style=\"color: #212121;\"><strong>VOUS POUVEZ JOINDRE LE D\u00c9PARTEMENT COMMERCIAL<\/strong><\/span><\/h5><\/div><div class=\"fusion-text fusion-text-2\"><p>Via <strong>Whatsapp<\/strong> au num\u00e9ro suivant: 07 83 28 54 37<\/p>\n<p>Par <strong>email<\/strong>: france@verdnatura.es<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5799","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Verdnatura<\/title>\n<meta name=\"description\" content=\"FAQ Comment puis-je m&#039;inscrire en tant que nouveau client? 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