{"id":4810,"date":"2022-06-28T12:48:25","date_gmt":"2022-06-28T10:48:25","guid":{"rendered":"https:\/\/santadorotea.es\/proyectovn\/faq\/"},"modified":"2023-04-24T23:50:12","modified_gmt":"2023-04-24T21:50:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/verdnatura.es\/pt-pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:6%;--awb-padding-bottom:4%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h2><strong><span style=\"color: #1a1a1a;\">Perguntas frequentes<\/span><\/strong><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Tentamos responder e esclarecer qualquer uma das suas perguntas<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:7%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PRODUTO<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4738 produto \"><span class=\"entry-title rich-snippet-hidden\">Quais produtos posso encontrar na Verdnatura?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-28T09:57:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4738\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4738\" href=\"#collapse-1-4738\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quais produtos posso encontrar na Verdnatura?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4738\" aria-labelledby=\"faq_1-4738\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A nossa gama de produtos \u00e9 muito ampla e divide-se em 8 grandes familias: Flor-de-corte, natural, seca e preservada, Verduras naturais, secas e preservadas, Plantas, Produto Artificial e Acessorios. Ademais, dispomos de um servi\u00e7o de confe\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4740 produto \"><span class=\"entry-title rich-snippet-hidden\">Como se aplica o IVA?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:19:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4740\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4740\" href=\"#collapse-1-4740\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Como se aplica o IVA?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4740\" aria-labelledby=\"faq_1-4740\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cada produto tem um IVA distinto dependendo do que estipula o Minist\u00e9rio de Fazenda. Por exemplo: flor-de-corte tributada com IVA reduzido (10%*) e os acess\u00f3rios tributam com IVA Geral (21%*) (*)Impostos em Espanha. Para clientes de outros pa\u00edses do Espa\u00e7o Econ\u00f3mico Europeu e Intracomunitarios, as faturas ser\u00e3o emitidas sem IVA<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4742 produto \"><span class=\"entry-title rich-snippet-hidden\">Como se rev\u00ea o material?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:22:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4742\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4742\" href=\"#collapse-1-4742\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Como se rev\u00ea o material?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4742\" aria-labelledby=\"faq_1-4742\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Todo o material que vendemos passa por tr\u00eas n\u00edveis de controle: em origem (no produtor), na rece\u00e7\u00e3o do material nas nossas instala\u00e7\u00f5es e antes de ser embalado.<\/p>\n<p>Uma vez que o material \u00e9 enviado, depender\u00e1 das condi\u00e7\u00f5es da ag\u00eancia com a que se envia e a \u00e9poca do ano, que sofra mais ou menos durante o trajeto. Por isso sempre recomendamos, na medida do poss\u00edvel, utilizar o nosso pr\u00f3prio servi\u00e7o de transporte especializado e em frio. <a href=\"https:\/\/santadorotea.es\/proyectovn\/about\/\"><span style=\"color: #000000;\"><strong>Mais informa\u00e7\u00e3o<\/strong><\/span><\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4743 produto \"><span class=\"entry-title rich-snippet-hidden\">Quando repomos o material?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:09:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4743\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4743\" href=\"#collapse-1-4743\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quando repomos o material?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4743\" aria-labelledby=\"faq_1-4743\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Recebemos material diariamente procedente de diferentes partes do mundo e por distintos meios: leil\u00e3o holand\u00eas, direto do produtor, etc.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">PROCESSO DE COMPRA<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4756 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">\u00c9 necess\u00e1rio fazer uma encomenda m\u00ednima?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:21:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4756\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4756\" href=\"#collapse-2-4756\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00c9 necess\u00e1rio fazer uma encomenda m\u00ednima?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4756\" aria-labelledby=\"faq_2-4756\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>N\u00e3o, mas aconselhamos fazer uma encomenda maior de 50\u20ac para n\u00e3o haverem gastos extras de prepara\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4759 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Por que as vezes n\u00e3o chega o material que ped\u00ed ou reservei?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:21:58+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4759\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4759\" href=\"#collapse-2-4759\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Por que as vezes n\u00e3o chega o material que ped\u00ed ou reservei?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4759\" aria-labelledby=\"faq_2-4759\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Trabalhamos com um material muito delicado que pode sofrer por muitos motivos no processo de transporte, armazenagem, \u2026<\/p>\n<p>Afortunadamente, contamos com uma equipa muito profissional que est\u00e1 integralmente dedicada a dar o melhor servi\u00e7o e a minimizar os problemas que possam surgir durante o processo.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4761 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Com quanta antecedencia tenho que fazer as encomendas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:22:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4761\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4761\" href=\"#collapse-2-4761\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Com quanta antecedencia tenho que fazer as encomendas?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4761\" aria-labelledby=\"faq_2-4761\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Geralmente, at\u00e9 o dia de antes de receber a encomenda. Ainda que sempre recomendamos n\u00e3o apurar o tempo para evitar incidencias na disponibilidade e prepara\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4763 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Quais s\u00e3o as formas de pagamento?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:23:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4763\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4763\" href=\"#collapse-2-4763\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quais s\u00e3o as formas de pagamento?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4763\" aria-labelledby=\"faq_2-4763\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As encomendas se podem pagar atrav\u00e9s de cart\u00e3o pela web ou gerir um d\u00e9bito bancario automatico mensal.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4765 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Posso faze encomendas pelo telefone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:25:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4765\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4765\" href=\"#collapse-2-4765\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso faze encomendas pelo telefone?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4765\" aria-labelledby=\"faq_2-4765\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00c9 recomend\u00e1vel para agilizar o processo que os pedidos se fa\u00e7am atrav\u00e9s do site ou app. No caso de d\u00favidas podes contactar com o nosso departamento comercial.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4767 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Posso modificar a minha compra uma vez confirmada?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:26:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4767\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4767\" href=\"#collapse-2-4767\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso modificar a minha compra uma vez confirmada?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4767\" aria-labelledby=\"faq_2-4767\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Sim, podes modific\u00e1-la atrav\u00e9s do seu comercial at\u00e9 que a encomenda entre no processo de prepara\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4769 processo-de-compra \"><span class=\"entry-title rich-snippet-hidden\">Posso realizar uma encomenda e escolher o dia de entrega?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:27:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4769\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4769\" href=\"#collapse-2-4769\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso realizar uma encomenda e escolher o dia de entrega?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4769\" aria-labelledby=\"faq_2-4769\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Sim, pode escolher o dia que queres receb\u00ea-la ou levant\u00e1-la ao configurar a encomenda.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">ENVIOS<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4746 envio-pt-pt-2 \"><span class=\"entry-title rich-snippet-hidden\">Em quais zonas fazem entregas? E quais dias?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4746\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4746\" href=\"#collapse-3-4746\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Em quais zonas fazem entregas? E quais dias?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4746\" aria-labelledby=\"faq_3-4746\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Entregamos de segunda a s\u00e1bado em praticamente toda a totalidade do territorio nacional, Fran\u00e7a e Portugal. Mediante o nosso proprio servi\u00e7o de transporte especializado ou atrav\u00e9s de agencias de transporte.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4748 envio-pt-pt-2 \"><span class=\"entry-title rich-snippet-hidden\">Os portes s\u00e3o adicionais?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:15:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4748\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4748\" href=\"#collapse-3-4748\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Os portes s\u00e3o adicionais?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4748\" aria-labelledby=\"faq_3-4748\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Os portes v\u00e3o inclu\u00eddos no pre\u00e7o. Estes variam a depender da zona de entrega, do armaz\u00e9m de sa\u00edda da mercadoria, o m\u00e9todo de envio e o volume da encomenda.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4749 envio-pt-pt-2 \"><span class=\"entry-title rich-snippet-hidden\">Posso realizar um pedido para que chegue a uma certa hora?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-15T09:16:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4749\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4749\" href=\"#collapse-3-4749\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso realizar um pedido para que chegue a uma certa hora?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4749\" aria-labelledby=\"faq_3-4749\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>N\u00e3o. Mas sempre faremos o poss\u00edvel para ajustar-nos \u00e0 necessidade concreta de cada cliente. Se tiver quaisquer perguntas sobre isto, pode fazer-nos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4752 envio-pt-pt-2 \"><span class=\"entry-title rich-snippet-hidden\">At\u00e9 que hora posso pedir para chegar ao dia seguinte?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:27:56+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4752\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4752\" href=\"#collapse-3-4752\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">At\u00e9 que hora posso pedir para chegar ao dia seguinte?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4752\" aria-labelledby=\"faq_3-4752\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Depende do dia da semana e da zona de entregar. Ainda que recomendamos que planifiques as tuas compras de forma que n\u00e3o tenhas de ajustar no \u00faltimo momento.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4753 envio-pt-pt-2 \"><span class=\"entry-title rich-snippet-hidden\">O estafeta veio, mas eu n\u00e3o estava. O que acontece com a minha encomenda?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:29:28+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4753\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4753\" href=\"#collapse-3-4753\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O estafeta veio, mas eu n\u00e3o estava. O que acontece com a minha encomenda?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4753\" aria-labelledby=\"faq_3-4753\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No caso de estar ausente aquando da entrega da encomenda, tentar\u00e3o localizar-te por telefone. Em caso de n\u00e3o ser poss\u00edvel, contacte com o seu comercial para que lhe ofere\u00e7a um ponto de levantamento distinto.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">P\u00d3S-VENDA<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4780 pos-venda \"><span class=\"entry-title rich-snippet-hidden\">Como se procede quando n\u00e3o me chega o material em bom estado?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-19T09:14:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4780\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4780\" href=\"#collapse-4-4780\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Como se procede quando n\u00e3o me chega o material em bom estado?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4780\" aria-labelledby=\"faq_4-4780\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No caso de que o material n\u00e3o se receba em boas condi\u00e7\u00f5es, \u00e9 neces\u00e1rio contactar com o seu comercial com a maior brevidade poss\u00edvel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4782 pos-venda \"><span class=\"entry-title rich-snippet-hidden\">Recebi a minha encomenda, mas falta um artigo ou recebi outro que n\u00e3o hav\u00eda pedido. O que posso fazer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:31:40+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4782\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4782\" href=\"#collapse-4-4782\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Recebi a minha encomenda, mas falta um artigo ou recebi outro que n\u00e3o hav\u00eda pedido. O que posso fazer?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4782\" aria-labelledby=\"faq_4-4782\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Neste caso de que falta algum artigo ou recebas outro por equivoco, \u00e9 preciso contactar com o seu comercial o mais breve poss\u00edvel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4784 pos-venda \"><span class=\"entry-title rich-snippet-hidden\">Quantos dias tenho para fazer uma reclama\u00e7\u00e3o desde a rece\u00e7\u00e3o?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:32:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4784\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4784\" href=\"#collapse-4-4784\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quantos dias tenho para fazer uma reclama\u00e7\u00e3o desde a rece\u00e7\u00e3o?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4784\" aria-labelledby=\"faq_4-4784\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>O prazo para efetuar uma reclama\u00e7\u00e3o \u00e9 de 24h desde a rece\u00e7\u00e3o da encomenda.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:4%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-top-small:20px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:var(--awb-typography1-line-height);\"><h5><span style=\"color: #1a1a1a;\">OUTRAS PERGUNTAS<br \/>\n<\/span><\/h5><\/h5><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:var(--awb-color4); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: var(--awb-color4); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: var(--awb-color8);}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"Poppins\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: var(--awb-color7);}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color7);}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color7); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4776 outras-perguntas \"><span class=\"entry-title rich-snippet-hidden\">Como posso registrar como cliente?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:33:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4776\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4776\" href=\"#collapse-5-4776\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Como posso registrar como cliente?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4776\" aria-labelledby=\"faq_5-4776\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Se \u00e9 profissional, aut\u00f4nomo ou estas cadastrado como empresa e se dedica ao mundo da flor ou da decora\u00e7\u00e3o, podes cadastrar-se como cliente. Explicamos como podes faz\u00ea-lo <span style=\"color: #333333;\"><strong><a style=\"color: #333333;\" href=\"\/services\"><i>aqu\u00ed<\/i><\/a><\/strong><\/span>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4774 outras-perguntas \"><span class=\"entry-title rich-snippet-hidden\">T\u00eam pre\u00e7os especiais para grossistas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:34:11+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4774\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4774\" href=\"#collapse-5-4774\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">T\u00eam pre\u00e7os especiais para grossistas?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4774\" aria-labelledby=\"faq_5-4774\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>O nosso site sempre mostra 3 pre\u00e7os: pre\u00e7o por molho, pre\u00e7o por caixa e pre\u00e7o de todo o stock restante. Em fun\u00e7\u00e3o do volume de compra o pre\u00e7o se reduz.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4772 outras-perguntas \"><span class=\"entry-title rich-snippet-hidden\">Posso realizar alguma compra pontual sendo aut\u00f4nomo ainda que n\u00e3ome dedique ao setor da flor?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/verdnatura.es\/pt-pt\/author\/juliapf\/\" title=\"Artigos de Julia Peris\" rel=\"author\">Julia Peris<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-04-24T10:35:17+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-4772\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-4772\" href=\"#collapse-5-4772\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso realizar alguma compra pontual sendo aut\u00f4nomo ainda que n\u00e3ome dedique ao setor da flor?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-4772\" aria-labelledby=\"faq_5-4772\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Trabalhamos s\u00f3 com profissionais (aut\u00f4nomos ou empresas), procuramos uma rela\u00e7\u00e3o comercial de regularidade com os nossos clientes.<\/p>\n<p>Por tanto, se trata-se de uma compra pontual para algo em concreto, recomendamos que trate com um florista ou empresa de decora\u00e7\u00e3o que, al\u00e9m de ter acesso aos nossos produtos poder\u00e3o proporcionar\u2013te um assessoramento personalizado.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Verdnatura<\/title>\n<meta name=\"description\" content=\"FAQ Como posso regist\u00e1-me como cliente? 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