Which are the payment methods?
Orders can be paid by credit card on the website or by arranging a monthly bank transfer.
How far in advance do I have to place my orders?
Usually, up to the day before you receive your order. However, we always recommend that you do not rush your order in order to avoid problems with availability and preparation.
Why sometimes the products I have ordered or reserved do not arrive?
We work with a very fragile product that can suffer for many reasons in the process of transport, storage, ... Fortunately, we have a very professional team that is fully [...]
Do I need to place a minimum order?
No, but we advise you to order more than 50 € to avoid incurring extra preparation costs.
The delivery person came, but I was not there. What happens to the order?
In case you are absent when the order is to be delivered, an attempt will be made to reach you by telephone. If you cannot be reached, contact your sales [...]
Up to what time can I order for next day delivery?
It depends on the day of the week and the area where the order is to be delivered. Although we recommend that you plan your shopping so that you don't [...]
Can I place my order so that it arrives at a specific time?
No. But we will always do our best to adjust to the specific needs of each customer. If you have any questions, please do not hesitate to contact us.
Are the shipping costs additional?
Shipping costs are included in the price. They vary according to the delivery zone, the warehouse where the goods are shipped, the method of shipment and the volume of the [...]
In which areas do you deliver? On which days?
We deliver from Monday to Saturday in almost all of Spain, France and Portugal. Using our own specialized delivery service or through courier agencies.
When do we restock?
We receive stock daily from different parts of the world and by different means: Dutch auctions, direct from the producer, etc.