Frequently asked questions
We try to answer and clarify any of your questions.
PRODUCT
Our range of products is very wide and is divided into 8 large product families: natural, dried and preserved cut Flowers, natural, dried and preserved Greens, Plants, artificial Products, Accessories. We also offer a manufacture service.
Each product has a different VAT rate as stipulated by the Ministry of Finance. For example: cut flowers pay reduced VAT (10%) and accessories pay general VAT (21%).
All the stock we sell goes through three levels of control: at the source (producer), on receipt of the goods at our facilities and before they are packed.
Once the goods are shipped, it will depend on the conditions of the agency with which they are sent and the time of year, which suffers more or less during the journey. That is why we always recommend, as far as possible, to use our own specialised cold delivery service. More information.
We receive stock daily from different parts of the world and by different means: Dutch auctions, direct from the producer, etc.
PURCHASING PROCESS
No, but we advise you to order more than 50 € to avoid incurring extra preparation costs.
We work with a very fragile product that can suffer for many reasons in the process of transport, storage, …
Fortunately, we have a very professional team that is fully dedicated to providing the best service and minimising any problems that may arise during the process.
Usually, up to the day before you receive your order. However, we always recommend that you do not rush your order in order to avoid problems with availability and preparation.
Orders can be paid by credit card on the website or by arranging a monthly bank transfer.
In order to speed up the process, it is recommended that orders are placed via the web or the app. If you have any doubts, you can contact our sales department.
Yes, you can do this through your sales representative until the order is being prepared.
Yes, you can choose the day you want to receive it or pick it up when you configure the order.
SHIPPING
We deliver from Monday to Saturday in almost all of Spain, France and Portugal. Using our own specialized delivery service or through courier agencies.
Shipping costs are included in the price. They vary according to the delivery zone, the warehouse where the goods are shipped, the method of shipment and the volume of the order.
No. But we will always do our best to adjust to the specific needs of each customer. If you have any questions, please do not hesitate to contact us.
It depends on the day of the week and the area where the order is to be delivered. Although we recommend that you plan your shopping so that you don’t have to adjust at the last minute.
In case you are absent when the order is to be delivered, an attempt will be made to reach you by telephone. If you cannot be reached, contact your sales representative so that they can offer you an alternative collection point.
POST SALES
In case the products are not received in good condition, it is necessary to contact your sales representative as soon as possible.
In the event that you are missing an item or have received another item by mistake, you should contact your sales representative as soon as possible.
The deadline to file a complaint is 24 hours after receiving the order.
OTHER QUESTIONS
If you are a professional, self-employed or registered as a company and you work in the flower or decoration sector, you can register as a customer. We explain you how to do it here.
Our website always shows three prices: price per package, price per box/bucket and price of all remaining stock. Depending on the volume of purchase, the price is reduced.
Although we sell to professionals (freelancers or companies), we seek a regular business relationship with our customer.
Therefore, if it is a one-off purchase for something specific, we recommend that you deal with a florist or decoration company who, in addition to having access to our products, will be able to provide you with personalised advice.