How do I have to proceed if the goods do not arrive in good condition?
In case the products are not received in good condition, it is necessary to contact your sales representative as soon as possible.
I have received my order, but an article is missing or I have received another article that I had not ordered. What can I do?
In the event that you are missing an item or have received another item by mistake, you should contact your sales representative as soon as possible.
How many days do I have to complain about what I have received wrongly from the day I receive it?
The deadline to file a complaint is 24 hours after receiving the order.
Available pick-up points
Algemesí (Valencia). Carrer Fenollar, 2, 46680, Algemesí Madrid. Av. de la Constitución, 3, Nave E - 28850, Torrejón de Ardoz Rubí (Barcelona). Av. de la Llana, 131, 08191 Rubí, Barcelona [...]
How can I register as a customer?
If you are a professional, self-employed or registered as a company and you work in the flower or decoration sector, you can register as a customer. We explain you how [...]
Do you have special prices for wholesalers?
Our website always shows three prices: price per package, price per box/bucket and price of all remaining stock. Depending on the volume of purchase, the price is reduced.
Can I make a one-off purchase as a freelancer even if I do not work in the flower sector?
Although we sell to professionals (freelancers or companies), we seek a regular business relationship with our customer. Therefore, if it is a one-off purchase for something specific, we recommend that [...]
Can I place the order today and choose the day of delivery?
Yes, you can choose the day you want to receive it or pick it up when you configure the order.
Can I modify my purchase once it has been confirmed?
Yes, you can do this through your sales representative until the order is being prepared.
Can I place my orders by phone?
In order to speed up the process, it is recommended that orders are placed via the web or the app. If you have any doubts, you can contact our sales [...]
